Student Travel ServicesInvoice InformationStudent Travel Services thanks you for selecting us to handle your travel arrangements. We are working diligently to ensure that you and/or your clients have a great vacation. The following provides important details about your invoice, the STS Travel Protection Plan, Meal Plans, and VIP Party Packages. Please review this information to ensure that your trip will be hassle-free. KEY POINTS!1. Confirm information....Please confirm that all information on your invoice is correct, specifically the travel dates, departure city, destination, hotel, and room occupancy. Each customer must also confirm their full name matches the name on their travel documents, birth date, nationality (country of citizenship), travel document type and number. Customer data may be updated online at www.ststravel.com. STS is under the assumption that you have reviewed and verified this information. If any of the information on your invoice is incorrect, please contact STS immediately!2. Plan ahead....Your final payment is due on the date printed on the top right corner of your invoice. Late payment means automatic cancellation!3. International travel....Get your passport now! All persons, including U.S. citizens, traveling by air to Mexico and the Caribbean will be required to present a valid passport to re-enter the United States. A birth certificate will no longer suffice for re-entry documentation. It is the tour participant’s sole responsibility to obtain proper documentation.4. Hotel security deposits....Hotels may require up to $150 per person cash security deposit upon check-in. Please be prepared!5. Meal Plans and VIP Party Packages....Meal Plans and VIP Party Packages will enhance your vacation experience while saving you money. Visit www.ststravel.com or call our office for information about the programs offered for your destination.6. Questions....We are only a telephone call away. If you have any questions, please do not hesitate to contact us. Call 800-648-4849 or visit us online at www.ststravel.com.STS TRAVEL PROTECTION PLANProtect your vacation. STS strongly recommends purchasing the STS Travel Protection Plan. This plan allows you to cancel for any reason prior to departure as outlined below. You will be prompted to add or decline the STS Travel Protection Plan when you access your reservation to make initial payment. The STS Travel Protection Plan must be added and paid in full within 30 days of initial payment or by final payment due date whichever is sooner. The Travel Protection Plan may not be added after trip has been paid for in full.Visit us online at www.ststravel.com View current account information, make payments, browse trip information tailored to your package, get flight schedules, and book STS Meal Plans and VIP Party Packages by visiting www.ststravel.com. INVOICE INFORMATIONThe information on your invoice outlines the following: Reservation ID - The booking number for the entire reservation. A) Cust# - The individual customer number for each traveler. B) Name - Customer name which must match passport. C) Room# - The room you are assigned to in our system. Your actual hotel room number will be assigned by the hotel at check-in. If you have booked more than one room, please confirm that everyone is assigned to the correct room. D) Occupancy (Occ) - The number of people staying in each room. E) Base - The base tour package price from your departure city based on your room occupancy. Please note that if your room occupancy changes, your base price may change. F) Taxes/HC - The total of your mandatory tour charges (i.e. U.S./foreign departure taxes, handling fees, and security deposits, if applicable). G) Fuel - The amount of fuel surcharge charged to each passenger. H) STS Travel Protection Plan (TPP) - You will be prompted to add or decline the STS Travel Protection Plan when you access your reservation to make initial payment. The STS Travel Protection Plan must be added and paid in full within 30 days of initial payment or by final payment due date whichever is sooner. The Plan may not be added after final payment has been made. I) Options - The optional package features such as Meal Plans, VIP Party Packages, etc. J) Charges - Miscellaneous charges, if applicable, to your account. K) Total - The total per person price. L) Payments - Payments received and applied to your account. M) Balance - The current balance due for your account. FINAL PAYMENT DUE: Your final payment is due on the date printed on the top right corner of your invoice. Please allow sufficient time for mail to arrive in our office. All reservations not paid in full by due date will be canceled without notice. Reservations canceled due to late payment may be reinstated subject to availability and a $25 service fee. Late payments must be paid by a cashier’s check or money order. ONLINE PAYMENTS: Individuals can make payments online at www.ststravel.com. Simply enter your customer number and last name or your reservation ID and group leader last name. If you encounter any problems, please contact our office. FINAL DOCUMENTS: Final trip information and documents will be emailed to you, your campus representative, or travel agent 7-10 days prior to departure provided that your group’s account is paid in full. TOUR DATES: Spring Break: STS reserves the right to use Friday, Saturday, and Sunday departures. June Graduation: All departures will be scheduled within ten days of your graduation. Your departure date will be finalized two weeks prior to departure. The ONLY exceptions are Florida hotel packages, which operate on a Saturday to Saturday basis unless noted. FLIGHTS: STS uses a combination of regularly scheduled and charter flights. STS receives final charter flight times 2-3 weeks prior to departure. You will be assigned to a specific flight no later than two weeks prior to your departure. DEPARTURE TAXES, CUSTOMS/ IMMIGRATION FEES, HANDLING FEES: Included in these fees are US departure tax, immigration fee, customs fee, agriculture tax, passenger facility charge, foreign departure/arrival taxes, and handling fees. These taxes/fees are due with final payment. In the event STS is unable to prepay any portion of your departure taxes/fees, a refund will be issued following the tour. HOTELS: You are confirmed at the hotel listed on your invoice. CANCELLATION POLICY: ALL PAYMENTS RECEIVED BY STS ARE NON-REFUNDABLE, unless you find a replacement at which time a full refund less a $25.00 per person administrative fee and any airline-imposed fees will be issued. If a customer cancels, the remaining roommate(s) must pay applicable occupancy surcharges prior to departure. See the STS Travel Protection Plan for trip cancellation coverages. CHANGING YOUR RESERVATION: There will be a $25 per person fee (plus any airline imposed fees) for changing your reservation in any way. Adding people to an existing reservation is not considered a change. RETURNED PAYMENTS: There is a $50 surcharge for any checks or charges returned to STS for any reason. TRIP DOCUMENTATION: Documentation requirements are subject to change without notice. It is the sole responsibility of the tour participant to obtain proper documentation. All persons, including U.S. citizens, traveling by air to Mexico and the Caribbean will be required to present a valid passport to re-enter the United States. A birth certificate will no longer suffice for re-entry documentation. It is the tour participant’s sole responsibility to obtain proper documentation. Tour participants who are under the age of 18 must also provide a NOTARIZED letter of permission signed by both parents and or legal guardians. Foreign nationals must consult their local consulate for documentation requirements. If you have any questions regarding proof of citizenship, please contact the Jamaican Consulate @ 212-935-9000, Bahamas Consulate @ 212-421-6420 or the Mexican Tourism Board @ 800-446-3942. |
