Protect your vacation. STS strongly recommends purchasing the STS Travel Protection Plan. This plan allows you to cancel for any reason prior to departure as outlined below. You will be prompted to add or decline the STS Travel Protection Plan when you access your reservation to make initial payment. The STS Travel Protection Plan must be added and paid in full within 30 days of initial payment or by final payment due date whichever is sooner. The STS Travel Protection Plan may not be added after trip has been paid for in full.
The STS Travel Protection Plan is not insurance. It is a penalty waiver that allows you to cancel your trip for any reason up to 48 hours prior to your original scheduled departure time as indicated on your travel documents or no later than 5pm (EST) two days prior your check-in date for hotel-only bookings. The STS Travel Protection Plan is non-transferable and must be re-purchased if you want to have coverage on amended reservations.
You may cancel your trip for any reason up to 48 hours prior to your original scheduled departure time as indicated on your travel documents or no later than 5pm (EST) two days prior your check-in date for hotel-only bookings. All payments made excluding items listed below will be refunded in the form of travel credit* valid up to 1 year from scheduled check-in date. For cancellations 30 days or more prior to departure, you may elect to receive 75% cash refund in lieu of travel credit less the non-refundable airfare portion of your travel package.
| Benefits | Maximum Benefit Allowed |
|---|---|
| Trip Interruption | $500 (Return Airfare Only) |
| Trip Delay = 6 Hours | Up to $750 ($150 per day) |
| Missed Connection – 3 hours | $500 |
| Baggage/Personal Effects | $1,500 |
| Baggage Delay - 24 hours | $300 |
| Medical Evacuation & Repatriation of Remains | Up to $100,000 |
| Accident & Sickness Medical Expense | Up to $25,000 |
| Political or Security Evacuation and Natural Disaster | Up to $150,000 |
| Non-Insurance Worldwide Emergency Assistance Services | Included |
*Restrictions apply - see Plan Documents for complete coverage details.
The price of the STS Travel Protection Plan.
Prepaid Airfare. The cost of prepaid airfare will be deducted. If your package included airfare, the credit for the air portion of your package will be directly with the airline. The value and terms of the credit are subject to the terms and conditions of the air carrier. In some cases the airfare will be non-refundable and no credit will be available. You will receive the airline ticket numbers and be advised of the ticket cost and original purchase date. Terms of airline credit differ by airline and class of service booked. Scheduled-air tickets must be used by one year from original purchase date. Please check with your airline for their specific requirements. STS will assist with rebooking flights subject to a $50/ticket administrative fee.
Occupancy Surcharges. If the number of travelers occupying a room decreases. The remaining travelers will be responsible for additional costs resulting from increases in the per person occupancy rate. For cancellations made less than 30 days prior to scheduled check-in date, any balance due will be deducted from the refund of the canceling traveler(s) unless remaining traveler(s) provide additional payment.
Miscellaneous Fees and Charges. Any fees or charges not directly related to your travel package such as reinstatement fees, change fees, payment related fees, etc.
Travel Credit
Travel credit is valid for one year from the original scheduled departure date. Travel credit is non-transferable and name changes will not be accepted. Travel credit has no further value after one year from the original scheduled departure date. For cancellations 30 days or more prior to departure, you may elect to receive 75% cash refund in lieu of travel credit less the non-refundable airfare portion of your travel package. Simply notify STS Travel at any time after cancellation up to 1 year after scheduled departure date in writing that you elect to have a cash refund in lieu of travel credit. Cash refunds will be refunded in the original form of payment. Travel credit expires one year after scheduled departure date and has no further value.
If circumstances arise and you must cancel for any reason, simple email cancellations@ststravel.com no later than 48 hours prior to your original scheduled departure time as indicated on your air/hotel travel documents or no later than 5pm (EST) two days prior your check-in date for hotel-only bookings. All cancellations must be received in writing. Call 800-648-4849 to confirm receipt of your cancellation. Failure to contact STS will forfeit your plan reimbursement. Travel Credit will be processed within 14 days.
Payment of STS Travel Protection Plan - Your cancellation right is not effective until the STS Travel Protection Plan is paid in full to STS. Under no circumstance can the STS Travel Protection Plan be added after you have made final payment for your travel package.
Student Travel Services, Inc. provides the STS Pre-Departure Penalty Waiver and this benefit is not part of the Travel Insured - Post Departure Insurance effective on or after your departure date and offered by our designated provider; however, the same general exclusions and limitations of coverage apply.
The STS Travel Protection Plan is non-transferable and must be re-purchased if you want to have coverage on amended reservations. The STS Travel Protection Plan may not be purchased within 7 days of departure.
